Some call transcripts

Concept:
A phone calling bot (Voicebot) that calls patients to confirm their next day appointments.

It answers users questions from companies FAQs and website.

It updates ERP database based on users responses

Client feedback on Upwork:

Hi, this is Ashley from xxxxxxxx calling to confirm your next day appointment. Is this Julie?

yes, that's me

Hi Julie, I just want to confirm if you would be able to make it to your appointment tomorrow at 9:30 AM

yes, I can make it to the appointment. But could you tell me the facility address?

Hi, this is Ashley from xxxxxxxx calling to confirm your next day appointment. Is this Anthony?

He is very busy right now

Hi, this is Ashley from xxxxxxxx calling to confirm your next day appointment. Is this Sophie?

Yes, that's me. I had a question. Can I bring pets to the facility?

Sophie, we do not allow pets inside the facility. If you must bring pets, there is facility nearby that takes care of pets. You can leave your pets over there while you have your test done. Do you have any further questions .

No further questions.

Julie, your appointment is scheduled at xxxxxx facility. I just want to go over some quick tips regarding your appointment tomorrow. Remember to wear comfortable ...

no, this is his wife.

Hi Anthony's wife, I just want to confirm Anthony's next day appointment with him. Can you get him on the call?

No problem, I'll send him a text regarding details of his appointment tomorrow. Goodbye!